Shipping policy

Shipping Policy

Effective Date: September 3, 2026

At Falvizo, we aim to provide reliable and transparent shipping options for every order. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, international shipping, and other important shipping details.

We currently ship within the United States and to selected international destinations.

1. Order Processing & Tracking

Orders are processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

Your tracking number will be provided within 1 to 3 business days after your order has been processed and shipped.

Once tracking information is available, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please note that tracking information may take some time to become active after the carrier receives and scans your package.

2. Shipping Destinations

Falvizo currently offers shipping to:

United States

We ship to addresses throughout the United States where our shipping carriers provide service.

International Destinations

International shipping is available to selected countries, including:

  • Australia
  • Canada
  • United Kingdom
  • Selected European countries

Shipping availability may vary depending on the destination, carrier service, local regulations, customs requirements, and product restrictions.

If your country or region is not available at checkout, we currently do not offer shipping to that location.

3. United States Shipping

We offer two shipping options for eligible orders within the United States:

Shipping Method

Estimated Delivery Time

Shipping Cost

Economy Shipping

5–10 business days

Free

Standard Shipping

3–5 business days

$14.99

Economy Shipping

Economy Shipping is free for eligible U.S. orders and typically arrives within 5–10 business days after the order has been processed.

Standard Shipping

Standard Shipping costs $14.99 and typically arrives within 3–5 business days after the order has been processed.

Standard Shipping is recommended if you prefer a faster delivery option.

4. International Shipping

We offer international shipping to selected destinations.

Shipping Method

Estimated Delivery Time

Shipping Cost

Economy International Shipping

15–20 business days

Free

Standard International Shipping

8–16 business days

$19.99

International delivery times are estimated and may vary depending on the destination country, customs processing, local carrier service, weather, public holidays, and other circumstances outside our control.

All international shipping fees are displayed in U.S. dollars (USD) unless otherwise stated at checkout.

5. Delivery Time Estimates

The delivery times listed above are estimated business-day delivery times and begin after your order has been processed.

Delivery times do not include weekends or public holidays.

Actual delivery times may vary depending on the shipping destination and carrier.

For international orders, customs clearance and local delivery conditions may add additional time.

6. Order Tracking

Every shipped Falvizo order includes tracking information.

Your tracking number will generally be provided within 1–3 business days after your order has been processed and shipped.

You can use the tracking link provided in your shipping confirmation email to check the status of your package.

If tracking information does not immediately show movement, please allow some time for the carrier to scan and update the shipment.

7. Shipping Delays

While we work to ship and deliver orders within the estimated timeframes, delivery dates are estimates and are not guaranteed.

Delays may occur because of:

  • Severe weather
  • Carrier delays
  • Customs inspections
  • Customs clearance
  • Public holidays
  • High order volumes
  • Incorrect or incomplete addresses
  • Local delivery restrictions
  • Other circumstances outside our control

If your order appears to be significantly delayed, please contact our support team with your order number and tracking information. We will review the shipment and assist you where possible.

8. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Falvizo does not control these charges and cannot guarantee the exact amount that may be assessed.

Customs processing may also affect the final delivery time.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Full name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State or province
  • ZIP or postal code
  • Country

Falvizo is not responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you regarding available options. Additional shipping charges may apply for reshipment.

10. Lost, Missing, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with:

  • Household members
  • Neighbors
  • Your building or property management office
  • The shipping carrier

If you believe your package has been lost, please contact us with your order number and tracking information so we can help investigate the shipment.

Damaged Items

If your order arrives damaged, please contact us as soon as possible.

To help us investigate and resolve the issue, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping package and packaging, when applicable
  • A brief description of the damage

Please keep the original packaging until the issue has been reviewed.

For additional information about damaged, defective, or incorrect products, please review our Return & Refund Policy.

11. Shipping Fees & Refunds

Shipping fees are generally non-refundable once an order has been processed or shipped, except where a refund is required under applicable law or where Falvizo determines that a refund is appropriate under our policies.

If an order is returned because of an incorrect address, refusal of delivery, or failure to collect the package, original shipping charges may not be refundable.

Any refund will be handled according to our Return & Refund Policy.

12. Shipping Restrictions

Certain products may not be available for delivery to particular countries or regions because of:

  • Carrier restrictions
  • Local laws and regulations
  • Import restrictions
  • Product-specific shipping limitations

If we are unable to fulfill an order because shipping to the destination is unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.

13. Contact Us

If you have questions about your order, shipping, delivery, or tracking information, please contact:

Falvizo Support Team
Email: support@falvizo.com

Please include your order number when contacting us so we can assist you more quickly.